Functional Analyst

5 days ago

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QAD

WebsiteLinkedInAll Job Openings

Enterprise Software • Enterprise Resource Planning • Cloud ERP • Manufacturing ERP • SaaS ERP

1001 - 5000

Description

• The Functional Analyst position is a critical role within our organization, • focused on delivering high-quality software support to our customers and partners. • You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. • In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, • adhering to the company’s strict quality processes, standards, and toolsets. • Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience. • This position demands a flexible approach to scheduling, including potential on-call coverage as required. • You will be encouraged to engage in continuous learning and regular practice of existing product knowledge.

Requirements

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. • Equivalent experience may also be considered. • Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industry is preferred. • Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365) or other business software applications is desired. • Proven track record in a Customer Service/Support capacity. • Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. • Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial. • Exceptional communication skills, both verbal and written, are essential. • Strong documentation skills, with the ability to accurately and effectively convey information in writing. • Demonstrated ability to continually learn and adapt to new products and technologies. • Excellent interpersonal and organizational skills. • Attention to detail and robust analytical and problem-solving abilities. • Capability to build productive working relationships both within the organization and with external clients. • Capable of adapting to rotating shift schedules if needed. • Fluency in multiple international languages is good to have. • Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

Benefits

• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.