Technical Support Specialist

22 hours ago

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Qatium

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Water management platform • Water management • Digital water • Digital twins

51 - 200

Description

• 100% remote. • Help increase the accessibility, adoption, and retention of the Qatium platform. • Part technical writer, part L1 support representative. • Write clear, approachable documentation and help articles. • Collaborate on tutorials and curate existing content. • Resolve customer requests and support issues.

Requirements

• Willingness to work remotely. • Physically located in a UTC-4/UTC+4 timezone. • At least 3 years of relevant work experience writing technical documentation. • Experience working in Start-up environments or highly complex technical product companies. • Native level in written and spoken English and good level of written Spanish; German is a plus. • Passion for helping people. • Good communication skills, writing, and speaking. • Driven to grow and take on new responsibilities. • True team player with good interpersonal skills. • Strong attention to detail and organizational skills. • Ability to learn and work effectively in a virtual environment. • Quick thinker and fast learner in a rapidly changing environment.

Benefits

• Flexible schedule 30 hours per week, distributed in 6 hours per day, from Monday to Friday. • Professional growth with study groups, a learning budget, and a mentoring program.