Outreach Analyst

November 7

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Description

• The Outreach Analyst is responsible for providing exceptional customer service and operational support for the Peace Corps' Office of Volunteer Recruitment and Selection (VRS). • This position supports lead refinement, e-application processing, and recruit sustainment operations. • Ensure that potential Peace Corps applicants are accurately qualified and customer inquiries are handled professionally and efficiently. • Key duties include managing inbound communications, refining leads, and maintaining high standards of customer service across various platforms.

Requirements

• Minimum Education: High school diploma or equivalent from an accredited educational institution. • Experience: At least one year of demonstrated experience in world-class customer service. • Knowledge of Peace Corps Programs: Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules. • Communication Skills: Strong verbal and written communication skills. Must be able to respond promptly and professionally to inquiries. • Technical Proficiency: Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions. • Government Network Access: Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).