Customer Support Executive
November 27
Description
• Job Description: • We are looking for an experienced Customer Support Executive with expertise in the US healthcare industry to join our dynamic team. • The ideal candidate will have 2-3 years of customer support experience, preferably in a fast-paced startup environment. • You should be a self-starter, tech-savvy, and able to provide effective solutions quickly while ensuring high levels of customer satisfaction. • Key Responsibilities: • Customer Support: Assist US-based customers with inquiries related to healthcare services, billing, insurance claims, and other healthcare-related questions. • Inbound/Outbound Communication: Communicate effectively through multiple channels (phone, email, chat) to provide timely support and resolve concerns. • Problem-Solving: Diagnose customer issues, offer appropriate solutions, and ensure timely follow-ups to resolve problems efficiently. • Technical Support: Guide customers in navigating healthcare portals, handling account management, and resolving technical issues related to healthcare systems. • Documentation: Log and maintain detailed records of customer interactions, including issues, resolutions, and outcomes, in the CRM system. • Customer Satisfaction: Exceed customer expectations by delivering empathetic, professional service in every interaction. • Collaboration: Work closely with internal teams, such as technical departments, to escalate and resolve complex issues promptly.
Requirements
• Experience: 2-3 years of experience in customer support, with specific expertise in the US healthcare industry. • Healthcare Knowledge: Familiarity with US healthcare systems. • Communication: Exceptional verbal and written communication skills, with fluency in English (preferably US English) and experience handling calls with US-based customers. • Technical Skills: Proficiency in using CRM systems, healthcare support tools, and strong computer skills, including the Microsoft Office suite. • Problem-Solving: Strong analytical skills with a customer-first mindset to manage and resolve multiple issues in a fast-paced environment. • Flexibility: Willingness to work in shifts to accommodate US time zones.
Benefits
• Competitive salary and benefits package. • Opportunities for professional growth and career advancement. • Flexible work schedule and remote work options. • Collaborative and inclusive work environment fostering innovation and creativity. • Access to cutting-edge technology and resources to support your product management initiatives.
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