Senior Manager, Compensation

March 16

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Qualfon

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

Call Centers and Contact Centers β€’ Technical Support β€’ Business Process Outsourcing (BPO) β€’ Social Media Support β€’ Back-Office Processing

πŸ“‹ Description

β€’ Lead the design and implementation of a global job architecture framework, including job families, levels, and career paths to ensure consistency and clarity in role expectations across the organization. β€’ Manage job evaluation processes and ensure alignment between roles and developed pay structures. β€’ Lead the development and administration of base and incentive pay programs that are competitive and aligned with business and client needs as well as market practices. β€’ Conduct salary surveys and use benchmarking data to develop and maintain competitive pay ranges. β€’ Work with Person Office, Operations, Finance, and other departments to support compensation and job architecture initiatives. β€’ Ensure all compensation programs meet legal requirements across various regions, adhering to local employment laws and regulatory guidelines.

🎯 Requirements

β€’ 6+ years of experience in compensation design, with a focus on job architecture and career frameworks. β€’ Proven experience managing and implementing global job architecture and leveling projects, including job families and career progression models. β€’ Expertise in compensation program management, including market analysis, job evaluations, and pay range development. β€’ Ability to develop and manage to project plans. β€’ Strong understanding of international compensation practices and legal requirements. β€’ Excellent communication, project management, and leadership skills with the ability to collaborate cross-functionally with all levels of employees, including executives. β€’ Proficiency in HR systems, preferably SuccessFactors.

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