Qualifacts
Qualifacts is a leading provider of end-to-end behavioral health electronic health records (EHR) solutions, designed to modernize client care and improve outcomes in mental and behavioral health services. The company offers a range of services including virtual care, clinical documentation, treatment planning, billing, and business intelligence tailored for mental health agencies, health and human services, addiction treatment, and small practices. With innovative tools and a focus on increasing practice efficiency and client satisfaction, Qualifacts supports healthcare providers in delivering exceptional holistic care.
Software as a Service • SaaS • Behavioral Health • ASP • Substance Abuse
Product Specialist - Virtual Care
February 11
🐊 Florida – Remote
🎸 Tennessee – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🪄 Product Specialist
🦅 H1B Visa Sponsor
Qualifacts
Qualifacts is a leading provider of end-to-end behavioral health electronic health records (EHR) solutions, designed to modernize client care and improve outcomes in mental and behavioral health services. The company offers a range of services including virtual care, clinical documentation, treatment planning, billing, and business intelligence tailored for mental health agencies, health and human services, addiction treatment, and small practices. With innovative tools and a focus on increasing practice efficiency and client satisfaction, Qualifacts supports healthcare providers in delivering exceptional holistic care.
Software as a Service • SaaS • Behavioral Health • ASP • Substance Abuse
📋 Description
• This Product Specialist I (Virtual Care) will focus on driving market and existing customer penetration of the Qualifacts Virtual Care product Suite (aka: Oncall) • This role involves understanding the needs of healthcare providers, ensuring the technology meets those needs, and staying updated with industry trends and regulations • This individual is responsible for the product's profitability and growth, and will work with multiple departments within the organization, including design, engineering, marketing, sales, and customer service. • Helping drive specifications, providing “voice of the customer” insights and market insights to the Product Management team and partnering with the PM team to support Alpha and Beta projects in the field. • Analyzing market trends, attending & presenting at industry events, supporting content by working with marketing team to develop whitepapers, reviewing web content and supporting campaign (outreach) content and messaging. • Training employees, interacting with customers, and helping customers make informed buying decisions. • Supporting the transition of new clients into the implementation process by reviewing specifications and requirements with the customer and implementation team and answering any general questions during implementation. • Partnering with the Product and Marketing teams to develop go-to-market plans for the sales of the products being supported. • Responsible for aligning the revenue goals between product and sales and motivating the sales team to drive to the target goals on an annual basis.
🎯 Requirements
• Need to have a strong understanding of Virtual Care use cases, technology and market landscape • Excellent communication skills, both written and verbal • Able to think logically and pay close attention to detail • Strong analytical skills required • Must be proficient in Microsoft Office, including PowerPoint and Outlook • Minimum bachelor's degree or higher education • Minimum of 2 years' experience in the virtual care domain in a customer facing role
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