Quantrics Enterprises Inc.
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
Information Technology • Customer Experience
Cloud SRE - Service Owner
April 11
Quantrics Enterprises Inc.
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
Information Technology • Customer Experience
📋 Description
• Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. • Play a critical role in delivering innovative solutions for Canada’s leading telecommunications, tech, and media corporation. • Collaborate closely with development teams to ensure new features are reliable and maintainable. • Continuously monitor service performance and reliability, using metrics and data to drive decisions and improvements.
🎯 Requirements
• 2+ years of experience in automating operations, monitoring system health, and ensuring high availability and reliability of applications. • Ability to implement and manage SLAs, SLOs, and error budgets. • 2+ years of experience in managing the lifecycle of applications, including deployment, monitoring, and incident management. • Ability to collaborate with development teams to improve service quality. • Ability to implement and maintain compliance with industry standards and regulations. • 2+ years of experience in automating network and system tasks, developing scripts to streamline operations, and improving efficiency through automation using scripting languages (e.g., Python, Bash. • 2 years of experience with performance monitoring tools (e.g., Elastic, Dynatrace, Kibana) and techniques to identify bottlenecks and improve system efficiency.
🏖️ Benefits
• Work From Home Set up • Salary based on experience, miscellaneous allowances • Performance bonuses and yearly increase • HMO from day 1 for you + 2 free dependents • 6 months paid maternity/15 days paternity leave • Company-sponsored training and upskilling, and career growth opportunities!
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