Sustaining Engineer - Level 3

November 12

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Qu POS

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Restaurant & Hospitality Point of Sale • Restaurant Analytics • Restaurant Software • Fast Casual • Quick Service Restaurants

51 - 200

Description

• Responsible for assisting in troubleshooting highly complex and technical issues as they relate to the Qu platform. • Support both internal support teams, and will be customer facing. • Handle escalated cases from the Level 1 & 2 Support teams. • Deliver an incredible escalated support experience that minimizes time to resolution. • Provide support for users of our REST APIs, coaching locations to get the most value out of their implementations. • Investigate and troubleshoot application level internal and external customer issues related to their platforms. • Create conceptual, how-to, and reference topics for APIs.

Requirements

• Point-of-Sale or API Integration design or troubleshooting experience: (Preferred) • Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas. • Knowledge of the HTTP request/response cycle and troubleshooting common API issues. • Knowledge of Linux. • Familiar with Windows operating systems, peripheral network devices, and iOS/Android mobile devices. • Ability to work both independently and with various levels of the organization, including technical and non-technical team members. • Critical problem solving and sophisticated troubleshooting to drive resolution to technical issues. • Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers. • Willingness to experiment, innovate and seek resources to learn, grow and find solutions.