Quizizz
Empower every educator, to motivate every learner!
E-learning Platform • Learning Platform • Training and Development Platform • Game-based Learning • Gamification
51 - 200
💰 $31.5M Series B on 2021-06
Customer Success Manager - Taiwan
June 24
Quizizz
Empower every educator, to motivate every learner!
E-learning Platform • Learning Platform • Training and Development Platform • Game-based Learning • Gamification
51 - 200
💰 $31.5M Series B on 2021-06
Description
• 6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success. • Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement. • Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey.
Requirements
• Excellent written communication skills and impeccable grammar. • A strong command on written & spoken Mandarin Chinese/Taiwanese/Taiwanese Mandarin is a must. • We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 1 year of experience in the field of customer success. • Experience and/or knowledge of the Taiwanese educational system. • Experience in consumer products in the ed-tech sector is a bonus. • Working with CRMs such as Salesforce, Gainsight, or Zendesk is a bonus.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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