AWS Service Delivery Manager

4 days ago

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Rackspace Technology

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Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• Experience: 10+yrs • A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives. • Cloud Strategy & Architecture: • Design and optimize cloud architectures based on business requirements. • Evaluate different cloud service providers and select the most suitable options. • Develop and implement cloud migration plans to move workloads to the cloud. • Service Delivery Management: • Monitor cloud service performance and ensure adherence to service level agreements (SLAs). • Proactively identify and resolve potential issues before they impact operations. • Manage incident escalation processes and communicate effectively with stakeholders during critical situations. • Cost Optimization: • Analyze cloud usage patterns to identify cost-saving opportunities. • Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances. • Track cloud spending and provide cost reports to stakeholders. • Security & Compliance: • Ensure cloud services comply with relevant security standards and regulations. • Collaborate with security teams to implement appropriate access controls and data encryption mechanisms. • Stakeholder Management: • Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers • Communicate cloud service updates and changes effectively • Address client concerns and provide timely support • Continuous Improvement: • Identify areas for improvement in cloud service delivery processes • Lead initiatives to optimize cloud operations and drive efficiency • Stay updated on emerging cloud technologies and best practices

🎯 Requirements

• Deep understanding of cloud computing platforms (AWS,) • Expertise in cloud architecture design, deployment, and management • Proven experience in service level agreement (SLA) management • Strong problem-solving and troubleshooting skills • Excellent communication and stakeholder management abilities • Familiarity with ITIL or other service management frameworks • Knowledge of security best practices in cloud environments