AWS Support Engineer

6 days ago

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Rackspace Technology

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Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. • You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team. • Key Responsibilities: • Architectural Oversight: • Design, implement, and optimize cloud architectures for performance, security, and scalability. • Conduct Well-Architected Framework reviews. • Complex Troubleshooting: • Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies. • Debug Lambda functions, API Gateway configurations, and other advanced AWS services. • Security: • Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub. • Conduct regular security audits and compliance checks (e.g., SOC2, GDPR). • Automation & DevOps: • Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab. • Automate infrastructure scaling, updates, and monitoring workflows. • Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation. • Develop and maintain Helm charts for consistent application deployments. • Implement GitOps workflows. • Disaster Recovery & High Availability: • Design and test failover strategies and disaster recovery mechanisms for critical applications. • Cluster Management and Operations: • Design, deploy, and manage scalable and highly available EKS clusters. • Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets. • Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management. • Team Leadership: • Provide technical guidance to Level 1 and 2 engineers. • Create knowledge-sharing sessions and maintain best practices documentation. • Cost Management: • Implement resource tagging strategies and cost management tools to reduce operational expenses.

🎯 Requirements

• Deep understanding of AWS core services and advanced features. • Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI. • Experience with AWS CloudFormation and Terraform. • Knowledge of AWS security best practices, identity and access management, and networking. • Capacity Planning: Analyze future resource needs and plan capacity accordingly. • Performance Optimization: Identify and resolve performance bottlenecks. • Migration and Modernization: Lead complex migration and modernization projects. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Customer-focused approach. • Certifications (Preferred): • AWS Certified Solutions Architect - Professional • AWS Certified DevOps Engineer - Professional • AWS Certified Security - Specialty