Rackspace Technology
Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Customer Data Engineer II
March 27
Rackspace Technology
Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
📋 Description
• The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment. • Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. • In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed. • Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required. • This position is for shift 2 and shift 3 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment. • Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations. • Support engineers take part in on-call rotation during regular shift hours.
🎯 Requirements
• 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development • 3+ years of experience with other database application support or DBA or development • 2+ years of Linux system administration • 2+ years of Linux system automation • Excellent troubleshooting skills with ability to resolve issues quickly and effectively • Experience managing MongoDB, Elasticsearch or other database configurations • Good understanding of Linux operating system, especially debian and CentOS based distributions • Ability to work well in teams with good oral, written, and interpersonal skills • Ability to communicate technical details and ideas and write documentation • Ability to work independently as part of a remote team
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