NetSec Engineer III

4 days ago

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Rackspace Technology

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IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000

Description

• Job Summary: The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. • This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. • The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. • Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL(iRule) and Perl scripts, layer 4 thru 7 issues. • The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. • The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. • Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. • Work Location: Remote

Requirements

• Minimum of 3 years of relevant experience. • Certifications such as CISSP, GSEC, CEH or CISM desired. • Experience with one of the following security tools: Tripwire, Tenable, and/or Trend Micro. • Experience with change management tools such as: Ansible, or Big Fix. • Knowledge and experience with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling. • Advance knowledge and experience of virtualization technologies, Windows and Unix/Linux operating systems. • Advance knowledge and experience of network and server hardware infrastructures and storage technologies (NAS, SAN). • Experience with designing secure network architectures, identity and access management principles, application security, encryption technologies, DNS, SOA, database and web applications. • Must have excellent communication skills and the ability to articulate complex scenarios with clear solutions. • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.