Technical Operations Manager

October 25

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Rackspace Technology

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IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000

Description

• Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. • Technical Operations Managers are responsible for the day-to-day operations, and KPI achievement of our Public Cloud Managed Services. • You will be responsible for the development and training of your team to have sufficient skills and experience. • Manage holiday and on-call rotas for maintaining incident response out-of-hours. • Report on contractual performance by creating and delivering monthly service reviews to customers. • It would be advantageous for the candidate to be hands-on with Microsoft Azure Cloud.

Requirements

• German language skills (B2 or higher) are essential. • Due to 24x7x365 operation, must be willing to be available for occasional out of hours work. • Tenacious problem solver, own issues until resolution, including getting hands-on when required. • Experience in operating ITIL based IT support services, using Incident, Change, Problem management. • A minimum of three years’ experience in managing Microsoft Azure. • Knowledge of Microsoft Azure architecture best practices and well architected framework. • Microsoft AZ-104 Azure Administrator Associate or equivalent experience. • Excellent communication skills, both written and verbal with great attention to detail. • Strong rapport and relationship building skills with both internal departments and external customers. • Good organizational, time management and prioritization skills. • Able to take a creative approach to situations and problem solving. • Intermediate level experience of Project Management (Waterfall or Agile).