Customer Success Manager

April 16

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Rain

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Rain is a financial technology company that provides employers with an easy way to offer Earned Wage Access (EWA) to their employees. This service allows employees to access their earned wages instantly, enhancing their financial wellness and reducing stress related to paydays. Rain helps employers increase retention and job applications while integrating seamlessly with existing payroll systems. By offering Rain, companies can boost employee productivity and engagement, making it a valuable benefit across various industries.

fintech • financial services • finance • financial wellness • payroll

51 - 200 employees

Founded 2019

💳 Fintech

🤝 B2B

👥 HR Tech

📋 Description

• Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization. • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. • Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded. • Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments. • Be the customer point of contact and voice for support, queries and functional assistance. • Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts. • Use customer relationships as needed for prospect references.

🎯 Requirements

• 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers. • Strong project management skills and ability to prioritize internal and external requests. • Demonstrated track record of successfully building relationships and problem solving skills. • Proven ability to measure, understand, and communicate business needs and impact to your customers. • Ability to be flexible and adjust to changing priorities or projects as the company scales. • Experience in FinTech is a plus. • Experience using an enterprise CRM (HubSpot, Salesforce, etc.).

🏖️ Benefits

• Flexible PTO • Medical, Dental, Vision, Life, Disability coverage • Parental leave • Monthly stipend • Equity options