Customer Success Specialist

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Raisely

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Online fundraising for ambitious campaigns

Digital Fundraising • Campaign Development • Donor Communications • Charity Websites • Marketing Automation

11 - 50

Description

• Reply to questions in our support queue and expertly guide customers as they create their fundraising campaigns. • Complete full reviews of campaigns before they go live, spotting little errors and opportunities to improve. • Take part in company-wide virtual retreats and team bonding activities, like Exploding Kittens tournaments or Dutch cookie-making zooms. • Workshop new features with your peers, analyzing customer feedback and presenting it clearly in a feature pitch. • Enjoy biweekly virtual coffees with your teammates around the world. • Help craft helpful and easy-to-follow documentation to guide users on Raisely. • Solve issues reported by our users, log bugs, and follow up with the engineering team to fix them quickly, as well as test beta versions of new features to spot potential issues and ensure our users have a smooth experience. • Brainstorm with the team to find ways to make the Raisely customer experience even more amazing. • Manage key accounts across North American timezones to help contribute to Raisely’s retained revenue goal.

Requirements

• You’re a brilliant writer. • You thrive on solving problems. • You know some basic web coding (HTML, CSS). • You’re empathetic. • You care about making a difference.

Benefits

• Pay – We benchmark pay based on similar roles in Sydney, Australia. This role will pay between $66 - $75k CAD per year depending on your experience. • 4 Day Week & Flexible Hours – Working here is about getting your work done, not clocking hours. You’ll be eligible to work a 4 Day Week at full pay once you’re past onboarding. We’ll work with you to figure out hours that work with you, and we’re flexible when life gets in the way. • Technology – The usuals. We’ll get you a laptop and screen when you start, plus help you set up your home office. • ‘In-Person’ Retreats – Every 12 to 18 months we fly you somewhere pretty for our team retreats. Our last one was in the Hunter Valley, NSW, Australia! • Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave. • Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a coworking space if you’d like to work there. • Calm Company – ⅓ of us are parents, another ⅓ are parents to fur babies, and the other ⅓, well, they have lives too, so we strive to respect each others personal time. • Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.