Customer Experience Agent
January 5
Description
Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams. As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
Requirements
• Ability to work on the weekends • Excellent verbal and written communication skills • Experience collaborating closely with teams outside of support • Strong background in customer support via email and phone • Investigative and critical thinking skills • Desire for ownership and growth in role over time Nice to Haves • Experience working with Zendesk tooling
Benefits
• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support • Pet insurance • Compensation Range: $46.8K - $55K
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