Customer Marketing and Lifecycle Manager

April 15

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RapidSOS

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RapidSOS is a company that connects data from various devices directly to emergency services like 911 to enhance public safety. They offer a range of products designed to provide real-time incident data to emergency communication centers and field responders, improving the speed and effectiveness of emergency response. Their solutions include call transcription, translation, and connecting safety data from devices, apps, and sensors directly to 911. RapidSOS collaborates with businesses, public safety agencies, and vendors to integrate their API into safety solutions, enabling features like text-to-911 and digital alert systems for schools, rail safety, home security, and more.

51 - 200 employees

Founded 2013

🔌 API

💰 $75M Venture Round on 2022-10

📋 Description

• In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. • At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. • RapidSS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M+ connected devices, apps, and sensors from 200+ global technology companies to over 21,000 public safety agencies in six countries. • We’re looking for a Customer Marketing & Lifecycle Manager to lead and scale customer marketing, partner communications, and advocacy programs at RapidSOS.

🎯 Requirements

• 5+ years of experience in customer marketing, product marketing, or partner marketing in a B2B SaaS environment • Proven success building and scaling customer advocacy, reference, or lifecycle programs that support retention, expansion, and pipeline growth • Strong storytelling skills — able to extract compelling narratives from partners and customers and translate them into content that drives impact • Experience in a customer- or partner-facing role with strong business acumen and ability to align marketing efforts to account growth and revenue goals • Exceptional communication skills — written, verbal, and interpersonal — with a track record of cross-functional collaboration across Sales, CS, Marketing, and Product • Experience using tools like Salesforce, marketing automation platforms (e.g., HubSpot), survey and customer evidence tools (e.g., UserEvidence or ReferenceEdge) • A self-starter who can build programs from the ground up, operate with autonomy, and drive cross-functional alignment • Curious, customer-obsessed, and energized by helping partners succeed and grow • Ability and willingness for occasional travel (<25%)

🏖️ Benefits

• The chance to work with a passionate team on solving one of the largest challenges globally • Competitive salary and benefits and equity participation • A dynamic, flexible and fun start-up work environment with a highly talented team