Customer Success Specialist
April 27
Description
• Respond to customer and community requests via Zendesk and social media channels • Own and solve customer problems, escalate technical issues when needed • Manage legal notices of copyright infringement and reporting of fraudulent activity • Report weekly and monthly activity through analytics • Follow objectives to improve customer satisfaction • Improve processes in a fast-moving market
Requirements
• 3+ years in a customer care, customer success, or account management role • Outstanding written and verbal skills in English • Knowledge of web3 culture and the NFT market • Deep care for customer experience • Zendesk experience is a plus
Benefits
• Remote position • May contain some shift work • Based in the US or Americas timezone
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