Customer Success Specialist
April 27
Description
• Respond to day-to-day customer and community requests via Zendesk and social media channels • Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform • Report weekly and monthly activity through analytics and insights reports • Follow monthly and quarterly objectives based on data to improve customer satisfaction • Constantly improve processes in a fast-moving market and start-up environment
Requirements
• 3+ years in a customer care, customer success, or account management role • Outstanding written and verbal skills in English • Knowledge of Web3 culture and the NFT market • Deep care for customer experience • Zendesk experience is a plus
Benefits
• Remote position • Opportunity to work in the Web3 and NFT market • Competitive salary • Fast-moving start-up environment
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