Customer Support Specialist (Incident Resolution)

July 26

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RateHawk

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RateHawk is an online booking platform featuring hotels, car hire and related travel services.

Travel • Hotel Booking Service • Consumer Online Service • B2B Travel Service • Hotel Booking Engine for B2B

201 - 500

Description

• Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. • Advise clients: Provide expert advice on bookings and our products. • Communicate: Engage with suppliers, hotels, and clients via email and phone. • Work with systems: Utilize CRM systems and our internal databases efficiently.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written). • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. • Quick Learner: Ability to learn quickly and stay results-focused. • Tech Requirements: A functioning computer and microphone. • Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

• Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Flexible Schedule: 2 days-on after 2-days off from 1 p.m. to 1 a.m. Peru time. • Competitive Salary: Earn a base salary of $600 + up to $250 in bonus KPI. • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services.