Customer Support Specialist - Incident Resolution

October 10, 2023

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RateHawk

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RateHawk is an online booking platform featuring hotels, car hire and related travel services.

Travel • Hotel Booking Service • Consumer Online Service • B2B Travel Service • Hotel Booking Engine for B2B

201 - 500

Description

•rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; •advising clients on all matters concerning bookings and our product; •communication with suppliers, hotels and clients by email and phone; •working in CRM systems and with our internal databases.

Requirements

•knowledge of English on at least Upper Intermediate level (both spoken and written); •kindness, stress-resistance, politeness and responsibility; •ability to learn quickly and be results-focused; •a functioning computer and microphone; •knowledge of the travel business and booking systems; •knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

•remote work; •a young and active team of super specialists; •schedule: 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. Türkiye time / 2 days off, including weekends); •salary 600 euro + till 250 euro bonus kpi; •interesting and ambitious tasks that will take you to the next professional level; •learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it; •corporate discounts on hotels and other services.