Ritchie Bros.
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
Auctions • Transportation • Construction • Mining • Forestry
IT Support Center Associate
February 12
🇨🇦 Canada – Remote
💵 $48.6k - $73k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
Ritchie Bros.
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
Auctions • Transportation • Construction • Mining • Forestry
📋 Description
• The Lead IT Support center Associates a key member of the Global IT Operation team. • In addition to providing tier 1 & 2 support to end users, as team lead you will ensure that the Support Centre team manages incidents relating to in-house computing systems or SaaS/Cloud services in an efficient and service focused manner. • As lead, you will monitor incoming calls to the Support Centre via both telephone, e-mail or directly via our ServiceNow ITSM platform. • As Support Technician, this role requires courteous, timely, and effective resolution of end user issues, active monitoring of incidents for recorded accuracy, assist in troubleshooting difficult problems, advising on appropriate actions, or redirecting to appropriate 3rd level resources.
🎯 Requirements
• A minimum of four (4) years’ experience, preferably in IT support or related customer service position. • A proven commitment to providing excellent customer service. • Strong problem resolution skills and the ability to think practically, on your feet. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Excellent written, spoken, listening, and interpersonal communication skills in English to communicate IT-related issues to non-IT customers. • Highly organized, detail-oriented and diligent, able to multi-task effectively in a fast-paced environment. • Experience working effectively in a team-oriented, collaborative environment. • Highly self-motivated and self-directed. • Professional office work environment/Typical Business office or home office work environment.
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