Support QA Engineer - PDF Expert
November 12, 2024
Description
• Provide excellent customer service through support tickets processing • Investigate complaints about the product from user feedback • Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available • Contribute to team efforts to maintain and influence the quality of Readdle products • As a part of the QA team interact with Customer Support and Development teams to follow, improve product quality and to push fixes faster • Help, teach and explain complex cases to the Customer Support team
Requirements
• Upper-intermediate English • Eager to learn new technologies and products • Excellent problem-solving and analytical skills • Responsible and efficient, fast learner • Understanding of user thinking (ability to extract crucial part of user complains) • Good communication skills • Familiar with file types(audio, video, images, text, books) • Familiar with PDF format(creating, reading, markup, editing) • Understanding of networking fundamentals (HTTP, WebDav, iCloud) • Experience in creating bug reports • The persistent interest in software • Experience with different platforms (iOS, macOS), PDF or other file managers(Acrobat, GoogleDrive, Dropbox)
Benefits
• Customer-centric culture. • Professional growth. • A team of amazing people. • Impact on our products. • Innovative culture.
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