Technical Product Manager

14 hours ago

Apply Now

Receive Emails with Similar Jobs

Readymode

WebsiteLinkedInAll Job Openings

Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM

51 - 200

Description

• In this role, you will be leading the product strategy for Readymode’s current product and Readymode next generation, a cutting-edge contact center platform. • As a Technical Product Manager, you will play a critical role in shaping the future of our auto dialer products. • This position requires a unique blend of business and technical expertise. • You will be responsible for managing both our legacy systems and our new product innovations. • Lead the technical vision and strategy for our auto dialer products, ensuring alignment with the company’s goals and market needs. • Provide strong product leadership for both the legacy and new products. • Develop product strategy and owning initiatives to completion. • Ensure effective communication of the product vision and strategy to the cross-functional teams to ensure product development and release goals are met. • Drive a customer-centric approach, advocating for user needs and experiences throughout the product lifecycle. • Develop and communicate a cohesive product strategy aligned with company goals and market demands. • Drive the migration of key components of our product to the cloud, optimizing for performance and cost. • Conduct comprehensive market research to identify trends, customer needs, and competitive positioning. • Define and prioritize features based on business value and customer impact, using data from our loyalty and support teams. • Create and maintain a detailed product roadmap, outlining release schedules and key milestones. • Collaborate with stakeholders to gather input and feedback for refining and adjusting the roadmap. • Collaborate closely with engineering teams to harden our existing product, enhancing its reliability, scalability, and security. • Collaborate with marketing to develop effective product positioning, messaging, and go-to-market strategies. • Engage with sales teams to provide product training and support for successful launches. • Support all GTM teams with product knowledge including product enablement, training, and demos. • Define and document detailed product requirements, user stories, and acceptance criteria. • Work closely with the development team throughout the product development lifecycle to ensure the successful execution of the product roadmap and identify risks for project timelines. • Conduct regular product reviews and provide feedback to ensure alignment with objectives. • Define and monitor KPIs to evaluate product performance. • Analyze customer feedback, market data, and usage metrics for continuous product improvement. • Measure and grow feature adoption to enhance new user/customer acquisition and retention efforts.

Requirements

• Bachelor’s degree in a related field; MBA or equivalent experience is a plus. • Proven experience as a Technical Product Manager in tech or telecom • Extensive experience with agile development methodologies and proven ability to write effective technical requirements such as User Stories, Epics, and Use Cases • Demonstrated ability to lead cross-functional teams, especially engineering teams to drive key results. • Familiarity with Readymode’s technology stack • Strong analytical and strategic thinking skills. • Excellent communication and interpersonal skills. • Demonstrated ability to lead cross-functional teams and drive results.

Benefits

• The tools you need to get the job done - company computer sent to you! • Group RRSP matching • A full benefits package that starts day 1 • Opportunity to participate in our Employee Stock Option Plan • An education and training grant in your second year • Work/life balance • Remote and Flexible Work Opportunity