Readymode
Readymode is a comprehensive call center software provider offering a hybrid-cloud solution for both outbound and inbound calling. Known for its advanced predictive dialer, it helps businesses connect with more leads in less time by optimizing dialing speeds. The software also includes an integrated CRM, security and compliance features, and real-time reporting and analytics. Designed to enhance productivity and streamline operations, Readymode serves various industries including real estate, healthcare insurance, solar energy, and business process outsourcing (BPO). The platform is user-friendly and supports seamless integrations with numerous tools, aiming to improve customer engagement and business growth.
Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM
Technical Product Manager
December 9, 2024
Readymode
Readymode is a comprehensive call center software provider offering a hybrid-cloud solution for both outbound and inbound calling. Known for its advanced predictive dialer, it helps businesses connect with more leads in less time by optimizing dialing speeds. The software also includes an integrated CRM, security and compliance features, and real-time reporting and analytics. Designed to enhance productivity and streamline operations, Readymode serves various industries including real estate, healthcare insurance, solar energy, and business process outsourcing (BPO). The platform is user-friendly and supports seamless integrations with numerous tools, aiming to improve customer engagement and business growth.
Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM
📋 Description
• Lead the technical vision and strategy for predictive dialer products. • Develop product strategy and ensure effective communication of the product vision. • Drive a customer-centric approach throughout the product lifecycle. • Conduct comprehensive market research and define features based on customer impact. • Collaborate closely with engineering and marketing for product success. • Define and document detailed product requirements and monitor product performance.
🎯 Requirements
• Bachelor’s degree in a related field; MBA or equivalent experience is a plus. • Proven experience as a Technical Product Manager in tech or telecom • Extensive experience with agile development methodologies and proven ability to write effective technical requirements such as User Stories, Epics, and Use Cases • Demonstrated ability to lead cross-functional teams, especially engineering teams to drive key results. • Familiarity with Readymode’s technology stack • Strong analytical and strategic thinking skills. • Excellent communication and interpersonal skills. • Demonstrated ability to lead cross-functional teams and drive results.
🏖️ Benefits
• The tools you need to get the job done - company computer sent to you! • Group RRSP matching • A full benefits package that starts day 1 • Opportunity to participate in our Employee Stock Option Plan • An education and training grant in your second year • Work/life balance • Remote and Flexible Work Opportunity
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