Lock System Support Technician

March 19

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Realynk Assistants (Formerly Trans Support)

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Realynk Assistants is a company that offers fully-managed virtual assistant services, primarily leveraging a diverse pool of Filipino talent to help businesses streamline their administrative and operational tasks. They specialize in matching clients with skilled virtual assistants who can handle various roles, including marketing, accounting, IT, and customer service. With a focus on affordability and flexibility, Realynk provides a risk-free 5-day trial and aims to enhance productivity by allowing clients to delegate non-core activities. Their approach guarantees a high client-virtual assistant match success rate, ensuring the right fit for specific business needs.

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

📋 Description

• This is a remote position. • We are seeking a skilled Lock System Support Technician to provide expert technical assistance for our client's mechanical and electronic lock systems, as well as low voltage wiring, primarily via phone. • This role involves troubleshooting, installation support, and customer guidance. • The ideal candidate will have hands-on experience with hardware, a strong understanding of mechanical and electronic principles, and excellent communication skills. • This position includes the opportunity for advanced training in our client's offices in China or the USA. • Provide expert technical support to customers over the phone regarding the installation, operation, and troubleshooting of mechanical and electronic lock systems and low voltage wiring. • Diagnose and resolve hardware and software issues remotely through effective phone communication. • Guide customers through installation processes, including wiring diagrams and mechanical adjustments, using clear verbal instructions. • Document technical issues and solutions accurately. • Escalate complex issues to senior engineers as needed. • Participate in product training and stay updated on product knowledge. • Conduct remote troubleshooting via phone using customer descriptions and guided steps. • Potentially travel for on-site support (if required, but primarily phone based). • Attend advanced training in China or the USA to deepen product expertise.

🎯 Requirements

• Hands-on experience with hardware installation and troubleshooting, focusing on mechanical and electronic locks and low voltage systems. • Strong understanding of mechanical and electronic fundamentals. • Excellent phone communication and interpersonal skills, with the ability to explain technical details clearly over the phone. • Strong problem-solving and analytical skills. • Ability to use remote support tools and guide customers verbally. • Willingness to travel abroad for training. • Ability to work independently and collaboratively. • Experience in phone-based technical support within the security or access control industry. • Familiarity with specific lock system brands/models. • Basic understanding of networking. • Someone with mechanical engineering and electronic engineering degrees and/or work experience would be a better fit.