Associate Technical Support Engineer
4 hours ago
🇮🇪 Ireland – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
Description
• Recharge is simplifying retention and growth for innovative ecommerce brands. • The #1 subscription platform helping merchants manage subscriptions and improve customer experiences. • Deliver a world-class support experience as part of a remote contract role in Ireland.
Requirements
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen • A passion for problem solving and the humility to ask for assistance • A sense of urgency and a satisfaction from going above and beyond to provide solutions • Ability to work remotely and desire to make an impact at a boot-strapped start-up • Excellent customer service and English fluency (written and spoken) • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus) • Ability and desire to work flexible shifts shifts • 2+ years of experience in technical customer support at a SaaS company, or similar
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