Technical Writer

2 days ago

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Recharge

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Seamless subscription commerce. We turn transactions into relationships.

eCommerce • Shopify • Subscriptions • Payments • SaaS

501 - 1000

💰 $227M Series B on 2021-05

Description

• Live by and champion our values: #accountability, #collaboration, #iteration, #details • Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents. • Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value. • Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation. • Assist with writing internal training modules, internal guides and documentation, and macros • Maintain our existing internal & external product documentation • Meet deadlines for content tasks • Prioritize documentation tasks based on shifting Product priorities

Requirements

• Proficiency with technical writing and communication – grammar, spelling, syntax, style • Skillful at breaking down complex information into easily understood sections for a less technical audience • An exceptional eye for detail with excellent organizational and communication skills • An instinct for recognizing when knowledge is missing and a passion for closing the gaps • Confidence in sharing information • A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor • Ability to juggle multiple projects and priorities • 1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company • Ability to pass a written assessment on writing skills