Recruiting.com
career sites • recruiting software • employment brand • candidate relationship management • talent community
Salesforce Business Analyst
November 27
Recruiting.com
career sites • recruiting software • employment brand • candidate relationship management • talent community
Description
• We are seeking a motivated and experienced Salesforce Business Systems Analyst (BSA) to join our dynamic team. • The ideal candidate will have a strong background in Salesforce Service Cloud with a proven track record of analyzing business requirements and translating them into functional specifications. • You will work closely with stakeholders across various departments to optimize our Salesforce platform and enhance user experience. • Collects, documents, and confirms business requirements and functional specifications related to Service Cloud Functionalities. • Configure Salesforce applications to meet business needs. • Develops, and delivers test plans and associated test case scenarios. • Supports in developing, writing, and communicating business requirements and functional specifications for the implementation of business solutions. • Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions. • Stays informed of problems, issues, and resolutions and manages stakeholder expectations. • Works collaboratively with business partners and developers to ensure understanding of business processes and requirements. • Assists with tasks and deliverables related to System Development Life Cycle phases for package and custom solutions. • Develops and executes functional unit test (FUT) and broader system integration tests. • Investigates and documents project issues and detailed requirements. • Creates defects against test scripts and provides support for remediation activities. • Develops and reviews web-based training assets deploying to external customers. • Participates in user and project meetings to expand knowledge and facilitate project status meetings.
Requirements
• Minimum of 5-7 years of experience as a Business Systems Analyst in Salesforce. • Proven experience with Salesforce Service Cloud and Experience Cloud implementations and configurations. • Past Salesforce Development experience preferred. • Hands on Salesforce configuration savvy. • Must be handy and willing to troubleshoot issues and perform a root cause analysis within the realms of salesforce platform. • Integration experience Is preferred. • Certifications: Salesforce Administrator Certification (required). • Salesforce Business Analyst Certification (preferred). • Salesforce Service Cloud Consultant Certification (preferred). • Experience & Educational Requirements: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. • 2+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations. • Preferred Certifications: Certified Business Analysis Professional (CBAP) Lean Six Sigma ITIL, ITSM Certifications.
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