Principal Technical Writer

August 21

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Red Canary

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It's not just MDR, it's Confidence-as-a-Service. Learn more at redcanary.com/confidence.

Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting

201 - 500

Description

• Contribute every day to an organization with an incredible culture, market-leading technology, and a relentless focus on doing what is right for our customers. • Lead the design and implementation of the documentation strategy. • Define and implement processes for collecting, authoring, and publishing various types of documentation. • Collaborate with cross-functional teams—such as engineering, product management, marketing, customer support, and others—to gather information and create accurate, clear, and user-friendly documentation. • Oversee the creation and maintenance of technical documentation, including user guides, API documentation, FAQs, operation and technical manuals, and release notes. • Utilize modern tools and technologies to improve documentation processes and deliverables. • Establish and enforce documentation standards, templates, and best practices. • Conduct thorough reviews and edits of technical content to ensure clarity, accuracy, and consistency. • Implement feedback mechanisms to continuously improve documentation quality. • Track documentation metrics and report on project status, challenges, and successes. • Stay current with industry trends and best practices in technical documentation. • Drive the adoption of innovative documentation solutions, such as interactive documentation, video tutorials, and other multimedia formats. • Identify and implement process improvements to enhance documentation efficiency and effectiveness.

Requirements

• 10+ years of experience in technical writing for B2B software products, with at least 4 of those years spent working on technical products in IT or cybersecurity. If you lack this experience, tell us why your other experience will also help you succeed in this role. • Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field preferred. • An inherent curiosity to understand how things work and what makes people tick • Strong understanding of software development processes and technologies. • The acumen to make technical concepts approachable for non-technical audiences • The adaptability to work in a fast-paced hyper-growth organization combined with a desire to learn and grow. • Excellent written and verbal communication skills.