Senior Jira Consultant

February 12

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Red Clay Consulting

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Red Clay Consulting is a specialized firm with over 20 years of experience in the utility industry, delivering technology solutions and consulting services to utility companies worldwide. Known for its expertise in Oracle Utilities applications, Red Clay has an extensive track record of successful Oracle C2M implementations and maintains a large, certified US-based Oracle Utilities implementation team. The company offers advisory services, Oracle utilities solutions, and support services tailored to meet the needs of its utility clients. Red Clay prioritizes a collaborative and dynamic culture, being recognized multiple times as one of the best places to work in Atlanta. It is also a Gold-Level Oracle Partner, focusing on developing innovative strategies to enhance customer experience and streamline meter-to-cash processes for utility companies.

Oracle Utilities • Meter Data Management • Energy • System Implementation • Business Intelligence

51 - 200 employees

Founded 2003

⚡ Energy

🏢 Enterprise

📋 Description

• The Jira Senior Consultant is responsible for cloud administration, configuration, and management of the Jira platform. • This role focuses on ensuring Jira is optimized for efficient project management and collaboration and provides support for other IT services such as Active Directory, laptop support, and Microsoft 365. • Be responsible for cloud administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). • Customizing and configuring Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents and customers, and portals. • Efficiently integrating Jira/Confluence with Active Directory. • Creating and managing Jira reports and dashboards. • Setting up Confluence spaces, templates, file lists, and space permissions. • Troubleshoot and resolve Jira-related issues and support users with best practices and technical guidance. • Develop and maintain reports, dashboards, and filters for efficient tracking of project progress. • Perform system upgrades and ensure Jira integrates effectively with other tools. • Active Directory Support Creation and maintenance of user-profiles and account management User account management within the active directory. • Troubleshoot active directory issues. • Laptop Support Support basic laptop setup, troubleshooting and maintenance. • Resolves IT support requests from employees. • Microsoft 365 Support Support users with MS 365 issues. Provide user account setup and administration.

🎯 Requirements

• Required Experience with: • VMware/Veeam • SharePoint • Microsoft 365 • Active Directory/Entra ID • End User support (Particularly troubleshooting laptops) • Familiarity with confluence, JIRA Software, and JIRA Service Desk.