Senior Software Maintenance Engineer - Ceph/OpenShift Data Foundations

January 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $105.9k - $169.3k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Red Hat

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Red Hat is the world's leading provider of enterprise open source solutions, including Linux, cloud, container, and Kubernetes platforms. With its robust portfolio of hybrid cloud infrastructure and application services, Red Hat aids enterprises in deploying IT services across diversified infrastructures rapidly and cost-effectively. Trusted by more than 90% of companies in the U. S. Fortune 500, Red Hat offers products like Red Hat Enterprise Linux, OpenShift, and the Ansible Automation Platform, facilitating advancements in areas such as AI, edge computing, and IT automation. The company leverages open source communities to drive innovation and ensure enterprise-ready software solutions that are stable, secure, and reliable across any platform.

cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+ employees

Founded 1993

🏢 Enterprise

☁️ SaaS

💰 Corporate Round on 1999-03

📋 Description

• Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings; • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues; • Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues; • Constantly work on your troubleshooting skills and keep up with the latest technology trends • Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction; • Contribute to the global Red Hat’s knowledge management system; • Cooperate with your colleagues on different projects; be a respected member of the global team; • Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams; • Be available to perform weekend shift duties on a rotational schedule; • Contribute to the open source community and to the code of our offerings.

🎯 Requirements

• Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level • Excellent system administration skills and experience working in technical support or in customer-facing roles. • Strong knowledge of containers • Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations • Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus • Knowledge of Red Hat Openstack Platform is a plus • Microsoft Azure knowledge is a plus • Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus • Solid troubleshooting skills and passion for problem-solving and investigation • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus • Ability to work as part of a team; open-minded and collaborative approach • Good communication skills and the ability to listen to customer issues • Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills • Excellent verbal and written skills in English.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!