3 days ago
• Diagnose problems, troubleshoot the issues, and develop solutions to technical issues • Provide customers with a unique experience and amaze them with the quality of Red Hat support • Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction • Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community • Collaborate with your colleagues on various topics; be a respected member of the global team • Constantly work on your skills and keep up with the latest technology trends • Contribute to the open-source community and to product code, if you wish to
• Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect • Experience with application server solutions like JBoss, Wildfly, or any other application WebServer • Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server • Experience with public key infrastructure (PKI) • Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies • Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift • Excellent troubleshooting skills; passion for problem-solving and investigation • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus • Ability and willingness to learn new open-source middleware technologies • Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates • Experience in Customer Support or in consulting • Experience with identity and access management solutions like Keycloak (RH-SSO) or any certified OpenID connect providers (considered a plus) • Experience with the JEE platform or Quarkus Framework and application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc. (considered a plus)
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