Technical Account Manager - OpenShift - Remote

March 10

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Red Hat

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Red Hat is the world's leading provider of enterprise open source solutions, including Linux, cloud, container, and Kubernetes platforms. With its robust portfolio of hybrid cloud infrastructure and application services, Red Hat aids enterprises in deploying IT services across diversified infrastructures rapidly and cost-effectively. Trusted by more than 90% of companies in the U. S. Fortune 500, Red Hat offers products like Red Hat Enterprise Linux, OpenShift, and the Ansible Automation Platform, facilitating advancements in areas such as AI, edge computing, and IT automation. The company leverages open source communities to drive innovation and ensure enterprise-ready software solutions that are stable, secure, and reliable across any platform.

cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+ employees

Founded 1993

🏢 Enterprise

☁️ SaaS

💰 Corporate Round on 1999-03

📋 Description

• The Red Hat Technical Account Management team is looking for a Technical Account Manager to join us in Germany or Austria, in one of our offices, or a remote position. • In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. • Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat. • You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. • As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management. • Depending on your customers’ environments and needs, you will help them collaborate with other vendors and advocate on their behalf. • In this role, you will have the opportunity to shape the future of our technology alongside subject matter experts and developers in the open-source community.

🎯 Requirements

• A combination of technical and customer-facing skills and the desire to embrace and develop both. • Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills. • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience. • Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible). • Excellent verbal and written communication skills in German and English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms. • Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency. • Support customers implementing automated and containerized cloud application platform solutions. • Stay up to date on technology changes related to container orchestration, runtimes, cloud-native technologies, and development practices. • Deep technical knowledge of core IT technologies including DNS, DHCP, storage, networking, Linux kernel namespaces, CGroups, SELinux, containerization, and virtualization. • Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning. • Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines.

🏖️ Benefits

• We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. • Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.