OTM Solutions Analyst

🕒 May 28

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Redwood Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

Transportation • Logistics • Supply Chain

Redwood Logistics is a next-generation leader in fourth-party logistics (4PL), dedicated to modernizing supply chains through innovative technology and comprehensive logistics management. Utilizing their Logistics Platform as a Service (LPaaS), Redwood offers flexible, end-to-end supply chain solutions that integrate various services and technologies, providing customers with custom-tailored logistics strategies. With an emphasis on automation and visibility, Redwood empowers businesses of all sizes to optimize their supply chain operations, ensuring efficient and headache-free management of freight and logistics processes.

📋 Description

• Provide day-to-day functional and technical support for Oracle Transportation Management (OTM), actively diagnosing, troubleshooting, and resolving customer-reported issues and inquiries. • Manage and respond to support tickets in accordance with defined Service Level Agreements (SLAs), ensuring timely communication, resolution, and customer satisfaction. • Resolve a wide range of support requests, including user access management, system configuration, data corrections, and solution enhancements. • Collaborate with customers on weekly customer status calls reviewing ticket backlog, prioritization, and resolution progress. • Execute quarterly regression testing in support of quarterly Oracle Cloud upgrades, identifying defects, validating fixes, and ensuring system stability. • Create and maintain Innovate Support knowledge base documentation

🎯 Requirements

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience • Experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP) is preferred, but not required • Experience utilizing an IT Support Ticketing system is preferred, but not required • Superior analytic skills to deliver value to Redwood Innovate Support customers • Strong problem-solving and critical-thinking skills • Strong communication and interpersonal skills • A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team

🏖️ Benefits

• Access to experts and resources for your Learning & Development journey • Opportunity for internal mobility • Employee referral bonus program • Employee Resource Groups (ERGs) • Annual fundraising and volunteer events to give back to communities • Life Insurance policy for you starting 30 days after employment • Personal Health Insurance coverage for you • Major Medical 30 days • Aguinaldo Christmas bonus or prorated percentage your first year • Vacation time starting at 12 days. Additional days will increase per Mexican Law • Premium Vacation 50% vacation days (Prima vacacional) • Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law • You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes