Customer Success Manager - Enterprise, Asia-Pacific

October 24, 2023

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Regrello

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Operations • Supply chain • Workflows • Automation • Collaboration

11 - 50

💰 $20M Series A on 2022-05

Description

• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base

Requirements

• Experience and Expertise: 3-5 years of experience in a top-tier enterprise SaaS company. 8+ years of experience collaborating with senior leadership in large enterprises. Proven track record of building playbooks and digital content to support users. • Customer Success Mastery: In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users. Skilled in tailoring advice and products to maximize ROI for customers. Proficient in sharing customer success stories and use cases. • End-to-End Customer Journey: Experience managing the complete customer journey, from onboarding to expansion. Previous experience in expanding large enterprises is a valuable asset. • Problem-Solving and Attitude: A customer-centric approach to solving problems. Confidence in challenging conventions and a self-sufficient, independent manager. • Personal Qualities: A strong passion for making a positive impact on the world. An independent and inquisitive learner who embraces new challenges without hesitation.

Benefits

• Opportunity to learn, grow, and lead within the company • Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing • Work with an industry-leading team of supply chain, product, and software engineering experts • Industry-leading compensation • Ownership both of product and of equity in the company • Excellent healthcare benefits • Quarterly "on-sites" with the entire company to bring us closer together