Quality Assurance Specialist - Sales

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Description

•Responsible for assessing the quality of sales executives •Monitor inbound/outbound calls, emails, and chats •Assist in developing quality processes and procedures •Listen to calls to ensure correct sales techniques •Participates in the design of call monitoring formats and quality standards •Performs call monitoring and provides data to sales director •Uses quality monitoring data management system •Provides feedback to sales reps and management •Prepares and analyzes internal and external quality reports •Creates, updates, and maintains team scorecards

Requirements

•Bachelor Degree a plus •3-5 years experience in a QA, training, coaching, or sales setting required •Demonstrated ability to create scripts and other written communications •Excellent verbal, written, and interpersonal communication skills •Must be self-motivator and self-starter •Focus on quality and sales driven coaching methodologies •Exceptional listening and analytical skills •Solid time management skills •Ability to multitask and successfully operate in a fast-paced, team environment •Must be proficient with Microsoft Office (intermediate Word, basic Excel) •Sales and/or teaching ability is a plus •Background Check

Benefits

•Great culture and environment •Flexible work environment, including remote work opportunities •Smart people to learn from •Cutting edge experience