Technical Delivery Manager

September 19

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RegScale

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11 - 50 employees

💰 $20M Series A on 2022-08

Description

• Drive product adoption and customer outcomes for RegScale platform • Deliver world-class product demonstrations • Provide dedicated post-sales support to customers • Design, configure, and scope installation and delivery of RegScale platform • Train customers on the RegScale platform and client use cases • Provide technical assistance on RegScale platform • Collaborate with R&D and clients for product development

Requirements

• Experience implementing and operating compliance frameworks in an enterprise organization • Blend of excellent customer service skills/experience combined with working knowledge of cyber security compliance requirements including, but not limited to NIST SP 800.53, SP 800.171, CSF, RMF, CMMC, ISO 27001 • Familiarity with accessing and manipulating data in commercial software via documented APIs • Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base • Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical minded individuals. • Analytical and able to eliminate obstacles through creative and adaptive approaches. • Proven ability to develop strategies, translate them into initiatives and track successful delivery • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity • Able to collaborate across the organization and with external stakeholders • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction • Willing and able to address escalated customer issues with speed and urgency • Willingness to travel up to 50% • Resided within a reasonable distance of Knoxville, TN • Must be a self-starter who works well with technical staff on diverse and blended teams

Benefits

• Generous compensation package • Competitive base salary • Significant stock options