Director - Product Adoption Consulting

March 12

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Relativity

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Relativity is a company that helps customers organize data, discover truths, and take action through their specialized software solutions. The company is known for its end-to-end cloud review software that addresses data discovery challenges such as e-discovery, contract analysis, data breach response, and more. Relativity integrates advanced artificial intelligence into its solutions to enhance efficiency in data management and review processes. It serves a wide range of clients including law firms, corporations, and government agencies, providing them with secure, AI-powered tools. Relativity is committed to proactive security, legendary support, and building a global community of users and partners.

Software Development • Legal Technology • E-Discovery • Litigation Support • Software Engineering

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

💰 Private Equity Round on 2021-03

📋 Description

• The Director of Product Adoption Services oversees the successful adoption of products by customers. • Lead an organization of product adoption consultants and expert project consultants. • Develop innovative approaches to achieve adoption across customer personas & use cases. • Drive consistency and standardization in the way we activate customers. • Own the design and continuous improvement of the product adoption journey. • Measure success against customer satisfaction and adoption metrics. • Partner closely with product management, sales, pre-sales, and support.

🎯 Requirements

• 8+ years of product and/or customer management experience, preferably within a SaaS organization • 4+ years of management experience • Strong understanding of customer success management, business strategy, and community enablement • Proven track record of success in identifying customer needs and implementing long-term solutions in a SaaS environment • Experience utilizing metrics to make data-driven decisions • Ability to build rapport and trust with customers, internal stakeholders and leadership • Dynamic leadership and interpersonal skills, including persuasion, coaching, facilitation and conflict resolution. • Experience in the e-discovery industry. • Experience interacting with senior management. • Experience with the full lifecycle of technology, including guiding and ensuring technology direction and evaluation. • Ability to plan staffing levels and perform managerial evaluations and assessments. • Experience driving solutions to extremely complex problems. • Full knowledge of and adherence to ITIL standards and best practices. • In-depth knowledge of Agile project development methodologies. • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. • Flexibility and the ability to adapt quickly to shifting company or team goals. • Strong business and technical acumen, including problem-solving and critical thinking. • Solid executive presence with excellent communications and operational instincts.

🏖️ Benefits

• Competitive base salary • Annual performance bonus • Long-term incentives