Government Relocation Consultant

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RELO Direct, Inc.

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Employee Relocation • Talent Mobility • Mobility Consulting • Group Move Expertise • Consulting

51 - 200

Description

• The most successful Relocation Consultants (Client Service Managers (CSMs)) contribute to organizational excellence through exceptional delivery of all domestic and international relocation services to our government clients’ relocating employees through both employer-sponsored and direct-to-employee programs. • The CSM is responsible for ensuring relocation services are administered in adherence to policy and company processes and procedures while also identifying opportunities to fill the direct needs of employees, referring out additional services and support in addition to cross-selling. • The CSM handles a caseload comprised of all types and complexity of relocation programs and services for various private sector corporate and government clients both domestic and global. • The ability to manage timelines, communicate effectively, prioritize, and maintain attention to detail are essential to a successful CSM. • Demonstrating initiative by asking probing questions, coming up with solutions, challenging the status quo, raising SWOT analyses relative to the role, and applying analytical thinking to find resourceful solutions are crucial. • Delivering exceptional, customer-focused service and exceeding our client’s expectations, while driving maximum revenue for RELO Direct®, is critical to the role.

Requirements

• Bachelor’s degree or equivalent work experience. • 2+ years of professional experience counseling to all levels of employees on relocation or related policies and benefits including 2 + years counseling specifically to government relocation entitlements and programs and domestic home sale programs, exhibiting comprehensive knowledge. • Experience working with GSA requirements, knowledge of the FTR, and familiarity with entitlement counseling required; bonus experience is had with government vouchering and/or funding. • Direct client and supplier interaction on service exceptions and relocation statuses. • Demonstrated multitasking, prioritization, analytical thinking, strong organizational skills, and excellent communication skills. • A high degree of accuracy and attention to detail while coordinating complex multifaceted processes with speed and efficiency. • A track record of exceeding customer service expectations. • CRP and/or GMS is a bonus. • Real estate experience, knowledge, and exposure, i.e., having held an accredited broker license, is a bonus.