Implementation Specialist

October 1

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Scientific, Technical & Medical • Risk & Business Analytics • Legal • Exhibitions • Information Technology

10,000+

Description

• The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. • This role identifies important milestones at the account and builds the implementation process into a timeline. • They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. • The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation.

Requirements

• Have an advanced education background in Nursing or Education, with work experience in Sales, Project Coordination, Customer Success, or Customer Service • Have an expertise in Nursing Education would be advantageous. • Be able to work independently with excellent self-learning, prioritization, organization, and time management skills • Have effective interpersonal and leadership skills with a proven track record of success • Be proficient in collaborating as part of a team with a high-energy, positive, "can-do" attitude • Be able to communicate effectively across multiple formats and consistently meet deadlines • Experience with Excel, Microsoft Project, or Trello is preferred.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice