FCRA Support Specialist

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Scientific, Technical & Medical • Risk & Business Analytics • Legal • Exhibitions • Information Technology

10,000+

Description

• This FCRA Support Specialist role researches completed asset verification requests within our web applications. • The team reaches out to financial institutions to double check their work. • The team uses 10 keys on a daily basis to update any incorrect information and uses file explorer, outlook emails and takes occasional phone calls from clients. • Our department focuses on the provision of asset verification for federal, state and county agencies who determine eligibility for publicly funded programs. • This role supports our Agencies and consumers in receiving the correct account information and balance history. • Maintain relationships and provide support to field offices, agencies and financial institutions participating in the asset verification programs. • Contact financial institutions to correct or update previously responded to requests. • Meet productivity and quality requirements entering financial and account balance data provided by financial institutions. • Maintain required records in the completion of data entry tasks. • Conduct quality control reviews. • Meet contracted service level agreements, including response times, etc. • Assist in resolving and reporting any errors related to operations. • Assist in maintaining/updating documentation of procedures and reports. • Additional department responsibilities as required.

Requirements

• College Degree preferred. • High School diploma required. • At least 1 year of data entry experience preferred. • At least 1 year of customer services experience preferred. • Word per minute must be at least 50 wpm. • A words per minute test will be given during the interview. • Microsoft Suite skills. • Experience with Excel and Word required. • Able to work with PCs and web-based applications. • 10 key skills including the ability to pass a standardized proficiency test during the interview. • Strong attention to detail and a commitment to the highest quality of performance. • Exceptional oral and written communication skills. • Able to multi-task. • Extremely organized. • Able to adapt to new environments, adjust to situations or demands, and function effectively with a minimum of confusion or loss of productivity. • Able to work under pressure and meet deadlines. • Self-motivated, reliable, proficient at working independently as well as in a team. • Must be able to obtain SSA Security Clearance as a condition of employment/continued employment.