Implementation Consultant
October 18
Description
• As Relyance AI’s Implementation Consultant, you will work with and assist our top customers in implementing and configuring Relyance AI integrations to accelerate their Privacy. • You will provide product and implementation expertise, work with clients to document project requirements and common practices and configure integrations within small to large enterprises. • You will be responsible for ensuring the successful implementation of product configurations and integrations. • You will work closely with and provide status to the Account Team assigned to your projects. • Scope, design, document, and implement integrations between Relyance AI and 3rd party or custom solutions. • Help new and existing customers implement Relyance AI to automate Privacy compliance solutions. • Consult with customers to fully understand the implementation process and actively solve their pain points. • Provide technical thought leadership for organizations and expert advice related to implementation. • Act as the liaison between customers and Relyance AI during implementation to prioritize issues, escalate blockers, and drive change if necessary. • Perform the following on an engagement: understand client business requirements, provide recommendations and demonstrate the configurations through the project, troubleshoot errors, and assist the client in deploying the solution. • Provide internal and customer status reports to keep stakeholders apprised of overall project status.
Requirements
• Bachelor’s degree or master’s in computer science, engineering, business or other related field. • Ability to work the night shift in Bangalore, India. • 5+ years of experience. • An understanding of the Privacy ecosystems and requirements. • Experience with installation, integration and deployment of integrated SaaS technologies. • Proven experience with public cloud providers such as AWS, Google and Azure. • High emotional intelligence, including curiosity, empathy, self-awareness, and integrity. • Experience developing and operationalizing project plans for packaged implementations. • Understanding of the following: • Linux, Docker, and virtual machines • APIs and related technology • Identity and Access Management (SAML, Okta, AzureAD) in client environment • Experience with and understanding of Agile development methods and how organizations adopt and implement these to support their end-to-end software development lifecycle processes.
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