Senior Customer Success Manager
October 19
Description
• Responsible for managing adoption and retention for customer portfolio. • Establish trust and relationships with customer stakeholders. • Conduct check-in meetings and business reviews. • Proactively identify product/service optimization opportunities. • Capture customer feedback and channel it to stakeholders. • Become a Relyance AI product expert and identify process gaps. • Collaborate with Sales team on deals and renewals. • Shape the future of the Customer Success organization.
Requirements
• Bachelor’s degree or master’s in computer science, engineering, business or other related field • Ability to work the night shift in Bangalore, India • 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products • Curiosity about modern technology stack and privacy landscape • Growth mindset and willingness to think from first principles • Ability to break down big problems into smaller actionable steps with strong project management skills • Empathy for customer workflows and ability to make customers successful • Past technical experience and interest in modern technology stacks
Benefits
• Equal-opportunity employer. • Commitment to an inclusive environment. • Data-driven pay practices.
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