Relyance AI
Relyance AI is a global privacy compliance and data security platform that provides tools for companies to protect data, avoid fines, and safeguard their reputation. It offers visibility and control over enterprise data processing and ensures alignment with contracts, global privacy regulations, and compliance frameworks. The platform proactively alerts businesses to risks when operational realities do not meet their obligations, serving as a system of record to prove trust. It also monitors applications, third-party data stores, and AI models to manage data inventories and maps, helping businesses meet their regulatory, compliance, and customer obligations across multiple jurisdictions.
Senior Customer Success Manager
October 19, 2024
Relyance AI
Relyance AI is a global privacy compliance and data security platform that provides tools for companies to protect data, avoid fines, and safeguard their reputation. It offers visibility and control over enterprise data processing and ensures alignment with contracts, global privacy regulations, and compliance frameworks. The platform proactively alerts businesses to risks when operational realities do not meet their obligations, serving as a system of record to prove trust. It also monitors applications, third-party data stores, and AI models to manage data inventories and maps, helping businesses meet their regulatory, compliance, and customer obligations across multiple jurisdictions.
📋 Description
• Responsible for managing adoption and retention for customer portfolio. • Establish trust and relationships with customer stakeholders. • Conduct check-in meetings and business reviews. • Proactively identify product/service optimization opportunities. • Capture customer feedback and channel it to stakeholders. • Become a Relyance AI product expert and identify process gaps. • Collaborate with Sales team on deals and renewals. • Shape the future of the Customer Success organization.
🎯 Requirements
• Bachelor’s degree or master’s in computer science, engineering, business or other related field • Ability to work the night shift in Bangalore, India • 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products • Curiosity about modern technology stack and privacy landscape • Growth mindset and willingness to think from first principles • Ability to break down big problems into smaller actionable steps with strong project management skills • Empathy for customer workflows and ability to make customers successful • Past technical experience and interest in modern technology stacks
🏖️ Benefits
• Equal-opportunity employer. • Commitment to an inclusive environment. • Data-driven pay practices.
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