RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
Customer Success Manager
December 20, 2024
RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
📋 Description
• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass. • Build and nurture strong connections with key stakeholders in the GCC region. • Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues. • Monitor account health and engage customers to identify and implement opportunities for enhancement and growth. • Collect and analyze customer feedback to provide actionable insights. • Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services. • Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience.
🎯 Requirements
• 3-5 years of experience in a Customer Success, Account Management, or related role. • Strong understanding of the GCC market and cultural nuances. • Exceptional interpersonal and communication skills, with fluency in English and Arabic. • Proven ability to build strong customer relationships and drive customer satisfaction. • Analytical mindset with the ability to gather insights from data to make informed decisions. • Ability to manage multiple accounts and priorities in a fast-paced environment. • Experience in SaaS or HR/Payroll/Global Employment solutions is a plus.
🏖️ Benefits
• Competitive salary and benefits package. • Opportunities for professional growth and development. • Work in a collaborative and inclusive environment that values innovation and creativity.
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