Head of Technical Customer Success
June 3
Description
• As a Head of Technical Customer Success, you will be the bridge between our users and the technical team, turning community feedback into actionable development goals. Your role involves identifying areas for improvement within our products, prioritizing feature implementations based on community input, and assisting the development process to incorporate these changes swiftly and effectively.
Requirements
• Strong background in software support, with hands-on experience in assisting many projects. • Excellent communication skills, with the ability to engage with both technical teams and non-technical community members. • Proven track record of managing community-driven projects, ideally within the open-source or blockchain space. • Understanding of the digital content creation process, with a focus on animation and rendering technologies. • Leadership qualities that inspire collaboration and innovation within a diverse team environment.
Benefits
• Engage with the Render Network community to gather feedback and identify potential improvements for our products. • Translate community ideas into actionable development tasks, ensuring these suggestions are understood and potentially integrated as new features or optimizations. • Prioritize development goals based on community impact and technical feasibility, setting clear objectives for each sprint. • Participate in meetings with both the Render Foundation team and community contributors, fostering a collaborative environment for open-source development • Monitor and report on the progress of development projects, ensuring timely updates and feature releases that reflect the community's needs.
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