Support Representative

2 days ago

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Renewed Vision

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We provide software to help you tell stories that change the world. Makers of ProPresenter, PVP, PVS, & Scoreboard.

Presentation Software • Software Development • Media Servers • Church Worship Software • Scoreboard Software

11 - 50

Description

• Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware • Put customers at ease and help them solve their technical problems quickly • Use time management skills to prioritize customer calls and quickly address all customer technical problems • Improve customer references by writing and maintaining documentation • Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products.

Requirements

• Like to help people achieve their best • Have used ProPresenter and/or other Renewed Vision products in live productions • Know general computer troubleshooting strategies • Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression) • Are critical thinkers and problem solvers • Can express themselves well with the written word • Can type quickly • Has a drive and ability to make processes more efficient • Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments. • Have customer Service related experience in a written format • Ability to work both independently and within a team with minimal supervision.