Customer Support Specialist

May 9

Apply Now

Receive Emails with Similar Jobs

RepeatMD

WebsiteLinkedInAll Job Openings

Helping practices sell more high-margin services and drive patient loyalty

fintech • healttech • martech • medical spas • dermatologist

51 - 200

💰 Venture Round on 2023-06

Description

• Provide advanced technical and non-technical support to customers • Act as a subject matter expert on products/services • Resolve escalated support tickets and complex customer issues • Mentor and coach junior support team members • Collaborate cross-functionally with other departments • Analyze support metrics and customer feedback data • Contribute to the development and maintenance of the company's knowledge base • Participate in special projects or initiatives aimed at enhancing the customer support experience

Requirements

• Bachelor’s degree • 5 years of experience in client support or customer service • Strong technical aptitude • Proficiency in customer support tools and systems • Ability to work in a fast-paced environment • Passion for delivering outstanding customer experiences • Excellent problem-solving skills • Fluent in English

Benefits

• Equal Opportunity Employer • Value diversity of thought and experience • Encourage people of all backgrounds to apply