Quality Engineer

June 11

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Replicant

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Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS

51 - 200

Description

• Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. • As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. • Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. • We are now leading the way in using Large Language Models (LLMs) to transform customer service again. • If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. • That’s where you come in. We’re looking for a Quality Engineer with strong automation and communication skills to efficiently test and build quality checks for our customer-facing Thinking Machines™. You will have the opportunity to improve our processes where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team.

Requirements

• Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible • A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business • Open minded and independent thinker who likes to own and solve challenging and complex problems • Willingness to learn new skills, technologies, and frameworks as needed • You are interested in exploring the nuance and aesthetic of conversations • Experience testing REST APIs • Bonus points • Test automation experience with tools like Selenium or Playwright is a plus • Experience with conversation automation tools like Botium is a plus • Experience with Jest as a Unit Testing framework is a plus

Benefits

• Remote working environment that respects time zone differences • Highly competitive salaries, equity, and for US Employees, a 401(k) plan • Top of the line healthcare (medical, vision, and dental) • Health and Wellness Perk • Equipment Stipend • Flexible vacation policy • Amazing team trips & offsites where you can find our CEO baking bread for the team • Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years