Site Reliability Engineer

3 days ago

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Replicant

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Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS

51 - 200

Description

• Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. • As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. • Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. • We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. • If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. • We're searching for a skilled Site Reliability Engineer to play a crucial role in scaling the infrastructure and systems that power Replicant. • Our core technology stack includes TypeScript/NodeJS and Python within a Kubernetes environment on GCP, along with tools like Helm, Terraform, Datadog, and Prometheus.

Requirements

• Proven experience in managing and troubleshooting complex, distributed systems in a production environment • Strong understanding of cloud platforms (GCP preferred) and containerization technologies (Kubernetes) • Proficiency in scripting languages and automation tools (e.g., Python, Bash, Terraform) • Experience with monitoring and observability systems (e.g., Datadog, Prometheus) • Excellent problem-solving skills and a proactive approach to identifying and mitigating potential issues • Strong communication and collaboration skills, with the ability to work effectively in a team environment • A passion for ensuring the reliability and performance of critical systems

Benefits

• Remote working environment that respects time zone differences • Highly competitive salaries, equity, and for US Employees, a 401(k) plan • Top of the line healthcare (medical, vision, and dental) • Health and Wellness Perk • Equipment Stipend • Flexible vacation policy • Amazing team trips & offsites where you can find our CEO baking bread for the team • Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years